Who is a Service Seeker?

A Service Seeker is an individual, businesses or organisation who uses our platform to look for specialised services to fulfil their business needs.

How do I hire a Service Provider

Hiring a preferred Service Provider using our platform is easy! All you have to do is follow our 5-step registration:

  1. Sign up (if you’re not already a user).
  2. Browse through a range of services.
  3. Choose and hire your preferred Service Provider.
  4. Alternatively use the ‘Custom Order’ to for a tailored service.
  5. Hire your preferred Service Provider.

What are the benefits of using Untapped FR?

As a Service Seeker, you can tap into our carefully selected network of professional female freelancers who offer specialised services to businesses of any shape and size. Our user-friendly technology saves you time and money while at the same time simplifying remote and the freelance hiring and management process for our service users.

In addition to the above we provide both Service Providers and Service Seekers with the following:

  • 24/7 access to our platform and freelance management system and tools to help them connect, communicate as well as manage and schedule work activities.
  • A specialised service and low cost solution for organisations particularly entrepreneurs, start-ups and SMEs.
  • Great service and support for female professionals freelancers, businesses and organisations.
  • A centralised payment system to ensure timely payment of all successfully completed work.
  • Untapped FR helps both Service Providers and Service Seekers by providing resources and tools that enables you to market your services to a wider network. Users also benefit from the marketing of platform to various audiences and networks across the UK.

Can I sign up as a Service Seeker as well as a Service Provider?

Yes. Our platform allows Service Seekers to also provide specialised services to other Service Seekers as well as hire specialised service providers. You will however only be required to sign up once. Therefore once you sign up as a Service Seeker you may also use your account to provide specialised services to others.

What type of services do professional female freelancers provide?

Our network consists of professional female freelancers who are carefully selected and offer specialised flexible and remote services to other freelancers, businesses and organisations. Services include administration, accounting, consultancy, creative media, education, finance, insurance, human resources, information technology, legal, marketing and advertising, media, operations, production, project management, purchasing, strategy, sales and customer services to mention just a few.

Do Service Providers offer a ‘Custom Service’ to Service Seekers?

We offer a ‘Custom Service’ facility for both Service Seekers and Service Providers. Our custom service facility enables our users particularly Service Seekers to request or tailor their needs to on a specific specialised service that they are looking for. Therefore you may use this order option to contact your preferred Service Provider and provide a scope of work to request a specific service. Once you and the Service Provider discuss your requirements for a custom order and you both agree to it and agree on the price then the Service Provider will start working on your order.

Does Untapped FR charge Service Seekers?

It’s free to join Untapped FR as a Service Seeker. However, we do charge both Service Seekers and Service Providers a total commission of 10% (service fee) for any successfully completed work or work in progress for longer projects.

For example: When a Service Seeker/business hires a professional female freelancer/Service Provider for an agreed amount to provide a service or work on their project. Untapped FR will then bill the Service Seeker (plus 5% commission) once the work is started. When the work is completed or in progress for longer projects payment is made to the professional female freelancer/Service Provider (less 5% commission)

Where does Untapped FR find professional Service Providers?

Untapped FR consists of a carefully selected network of female professional freelancers who offer specialised services to businesses and organisations. These are women with skills and/or work experience who either are self-employed or looking for flexible and remote work opportunities. They include:

  • Currently employed and looking for additional work or part time work opportunities.
  • Freelancers and remote workers.
  • Career women particularly parents who work from home to fit work around other commitments
  • Women who live in remote areas.

How do Service Seekers pay for the services?

Service Seekers are required to pay upfront for the services. All payments are handled centrally through our escrow system. We use Paypal as it is one of the most secure online payment method. We use the escrow system to protect both Service Providers and Service Seekers. Service Seekers use the escrow system to pay for the services provided by Service Providers as well as pay service charge of 5%.

Why do Service Seekers have to pay upfront before the work commences?

We require that Service Seekers pay upfront for their services. However, their payment is not passed on to the Service Provider and it is held into the escrow payment system until the work is successfully completed by the Service Provider or in progress in case of long-term project. This is the reason why we use the rating and review system to assess the businesses and organisations that our network of Service Providers offer work to. If you are not happy with the quality of service or work provided by the Service Provider we will offer a refund after going through our disputation procedure. Our approach ensures that both our users’ transparent and deliver what they promised, whether in terms of a service, work or payment.

What type of Service Seekers does Untapped FR work with?

Untapped FR works with freelancers, entrepreneurs, businesses and organisations of all shapes and sizes ranging from micro businesses, start-ups, SMEs to for-profit and not-for-profit organisations.

Does Untapped FR offer any support to organisations?

Our main purpose is to enable professional female freelancers to connect and provide specialised services to other freelancers as well as businesses and organisations looking for service providers to fulfil their business needs. We do this by providing access to our platform and our freelance management system and tools that enable them to connect and communicate with each other as well as give them access to their own accounts where they are able to manage their own work opportunities and activities.

Can Service Seekers work with Service Providers that they connect with through Untapped FR outside of their contract?

Untapped FR created this platform together with its freelance management system and tools to enable professional female freelancers to connect and provide specialised services to other freelancers as well as businesses and organisations looking for service providers to fulfil their business needs.

We therefore only consider and work with a close network of professional freelancers who are looking to provide specialised services to other freelancers, businesses and organisations through our platform and our all-in-one freelance management system.

It’s therefore the responsibility of both Service Seekers and Service Providers to notify us if such arrangements which are conducted outside our agreement are attempted. Should such arrangements be made known to us both parties involved shall be removed from the platform immediately and be banned from working with us in the future. Further details on this are provided in the contract.

Do Service Seekers rate the work and performance of the Service Providers?

Yes. Both service providers and service seekers will be required to rate each other after the work is completed. We use this process in order to help Service Providers and to create a form of reference for their future work opportunities.

Does Untapped FR help in case of dispute between a Service Provider and a Service Seeker.

Both Service Seekers and Service Providers who join and use our platform to offer specialised services not only do they get to use our freelance management system and tools to connect, communicate and manage their work activities, they also get protected from disputes and other problems through our dispute resolution process. Our pre-screen registration process also ensures that we only work with committed and reliable Service Seekers to avoid the continuous use of the dispute resolution process. However, it’s there should any problems between the users happen.

Any other questions?

Please feel free to email us at [email protected] and we will endeavour to get back to you as soon as we can and deal with query.